COMPLAINTS
Lacasablancapasteleria.com informs users and customers that complaint forms are available. Users may file a complaint by requesting a complaint form or by sending an email to Lacasablancapasteleria.com, providing their first and last names, the service and/or product purchased, and explaining the reasons for their complaint.
The user/buyer may submit a claim to us either by email to: Lacasablancapasteleria.com, attaching the following claim form if desired:
- The service/product:
- Proof of purchase:
- Date of purchase:
- Username:
- User’s address:
- User’s signature (only if submitted on paper):
- Date:
- Reason for the complaint:
SHIPPING POLICY
Shipping options include in-store pickup by the customer or home delivery, depending on the terms specified at the time of purchase.
Shipping Terms:
- We do not ship products to post office boxes.
- Deliveries are made Tuesday through Sunday from 8:30 a.m. to 10:30 a.m., except in exceptional cases.
- If no one is home, the order is automatically canceled because these are fresh products and cannot be processed during another delivery shift.
- Orders must be placed at least 24 hours in advance to allow for preparation, or—depending on the product (as specified on the website)—by 8:00 p.m. the day before.
Casa Blanca Familia S.L. will deliver orders to the address provided by the User on the corresponding purchase form.
It will not assume any liability if orders are not delivered as a result of the User providing false, inaccurate, or incomplete information, or for any reason attributable to the User.
It will take all necessary measures to ensure that delivery is made within the agreed-upon timeframe. However, the delivery times indicated to the User are estimates and may vary due to logistical reasons or force majeure.
