Cancellation and Return Policy
Cancellations
Orders may be canceled and fully refunded as long as they are canceled and we are notified at least 48 hours before the delivery date, or at least 5 days in advance if the product is customized for the customer.
Cancellation of Customized Products:
If you cancel between 5 and 3 days before picking up the product, the order can be canceled, but only 30% of the purchase price will be refunded.
With 2 days or less remaining before order pickup, customized orders cannot be canceled, and no refund will be issued.
To complete the cancellation, you must provide a receipt or proof of purchase and notify us by phone at 633 685 473 or in person at the La Casa Blanca Pastisseria store located at Avinguda de la Constitución 110, Local 1, Castelldefels 08860.
For exchanges and returns, please bring your order and invoice or receipt to the La Casa Blanca Pastisseria store, and we will provide the solution you need.
Exchanges and Returns
If for any reason you are not satisfied with your purchase, please contact us by email at lacasablancapasteleria@gmail.com or by phone (633 685 473) within one business day of receiving your order, clearly explaining the problem.
As required by current applicable law, you have a maximum of fourteen (14) business days from the date you receive the non-food items to cancel the purchase—that is, to exercise your right to return the items. Once the fourteen (14) business day period has expired, we will not accept returns of any kind.
We will not accept exchanges or returns unless we have been notified in advance.
You may exercise your right to return any non-food item. Food items cannot be returned under any circumstances due to their short shelf life and, from a health and safety perspective, to ensure their traceability.
Of course, you may return an item if we made a mistake—for example, if we accidentally sent you the wrong item or sent you a defective item.
In that case, we will arrange for a replacement or refund of the product, provided that the error is reported on the same day of delivery if the product is edible.
If you wish to return a product—whether you are exercising your right to cancel the purchase or the return is due to an error on our part—you must meet the following requirements:
– You must always notify us by phone at 633 685 473. Our hours are from 9:00 a.m. to 1:30 p.m. and from 5:00 p.m. to 8:00 p.m. Tuesday through Saturday, and from 9:00 a.m. to 2:00 p.m. on Sunday. Please specify the product(s) you wish to return and the reason for the return. We will not accept exchanges or returns unless we have received prior notification on the same day the delivery was made.
– The product must be in the exact same condition as when it was delivered and must include the original instructions, documentation, accessories, packaging, and labeling.
– Returns to La Casa Blanca Pastisseria must be made in a box similar in size to the original one, or, at the very least, one that ensures the products are returned in perfect condition.
– You must include a copy of the invoice or receipt inside the package, indicating the items being returned and the reason for the return if you are shipping the return via a shipping company.
If the reason for the return is not attributable to La Casa Blanca Pastisseria, you will be responsible for the return shipping costs and, if applicable, the shipping costs for the replacement product.
If the reason for the return is attributable to La Casa Blanca Pastisseria, we will cover the cost of returning the product and arrange for its pickup, notifying you in advance of the pickup date set by the courier company. We will also cover, if applicable, the shipping costs for the replacement product.
Once we have received the returned items and verified that the requirements mentioned in this section have been met, we will contact you as soon as possible to arrange one of the following options:
– Replace the product with an identical or similar one.
– Refund the amount to you, preferably through the payment method you used during the purchase.
Contact
Communications with La Casa Blanca Pastisseria may be conducted via email (lacasablancapasteleria@gmail.com). The company will contact the Customer through the same channel the Customer used to contact La Casa Blanca Pastisseria.
This site is located in and operated from Spain. All matters relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent courts and tribunals of Spain, without the application of conflict-of-laws principles. In cases where the user is not a consumer or is domiciled outside of Spain, La Casa Blanca Familia S.L. and the user shall submit to the courts and tribunals of Barcelona, expressly waiving any other jurisdiction that might apply to them.
If the user decides to use or access this site from outside Spain, the user should be aware that he or she is doing so of his or her own accord and is responsible for complying with applicable local laws.
